Cleveland Clinic Projects
While I am unable to disclose specific projects completed at Cleveland Clinic due to the proprietary nature of the information, I have showcased the UX process I’ve developed through my experience. This process serves as a comprehensive framework guiding myself and collaborative teams in identifying key focus areas for UX efforts, selecting appropriate research methodologies, and ensuring the successful delivery and launch of projects.
Studies:
- Generative Research such as User Research Interviews, Contextual Inquiry, and other ethnographic studies.
- Evaluative Research such as Moderated and Unmoderated Usability Studies at different stages of the product cycle, design phase and pre and post launch.
- Formative Research tools such as Information Architecture studies including Card Sorting, Tree Testing, First Click Testing, Persona Development & User Journey Mapping
- Quantitative Studies such as Benchmarking studies, A/B Testing, Web Analytics, Surveys and more.
- Other Studies: Competitive Analysis, Literature Search.
Deliverables:
- Affinity Diagrams & Spreadsheets for Analysis.
- Application Maps, Wireflows, Chat flows and more.
- Persona Creation and User Journey Mapping
- Wireframes
- Presentations and Reports
- Video Presentations
UX Process
