Cleveland Clinic Projects
While I am unable to disclose specific projects completed at Cleveland Clinic due to the proprietary nature of the information, I have showcased the UX process I’ve developed through my experience. This process serves as a comprehensive framework guiding myself and collaborative teams in identifying key focus areas for UX efforts, selecting appropriate research methodologies, and ensuring the successful delivery and launch of projects.
Studies:
- Generative Research: User Research Interviews, Contextual Inquiry, and other ethnographic studies.
- Evaluative Research: Moderated and Unmoderated Usability Studies at different stages of the product cycle, design phase and pre and post launch.
- Formative Research tools: Information Architecture studies including Card Sorting, Tree Testing, First Click Testing, Persona Development & User Journey Mapping
- Quantitative Studies: Benchmarking studies, A/B Testing, Web Analytics, Surveys and more.
- Other Studies: Competitive Analysis, Literature Search.
Deliverables:
- Affinity Diagrams & Spreadsheets for Analysis.
- Application Maps, Wireflows, Chat flows.
- Persona Creation and User Journey Mapping
- Wireframes
- Presentations and Reports
- Video Presentations
UX Process
Explore Case Studies to see it in action!
Moderated Usability Study
As part of an independent evaluation, I conducted a moderated usability study to understand how first time users interact with …
Information Architecture Study
Client’s Ask: The organizational navigation scheme was not working for the library of Allen’s website. They wanted to reorganize the …